Jewel came into existence in 1975, Jewel Enterprise being the parent company started manufacturing stainless steel kitchen tools for domestic market and supplied goods to the local traders, distributors and exporters. The emerging second generation of Jewel had a new approach towards business and Jewel Impex Pvt Ltd was born as an Exporter in 2003.At this stage from domestic market we took a leap to serve international market directly and from houseware utensils we entered into the world of food service industry. Jewel believes in developing strong working relationships with our customers. Through our committed staff, product mix, customer service, we are dedicated to support the growth & development of our customers. Quality products, Customer service, Transparency, Loyalty, continuous increase in Product range are some of the highlights of Jewel.
From a limited product line and local presence Jewel has grown to an extensive product range like Tabletop, Table Service, Beverage Service, Barware, Bakeware, Pizza Supplies, Kitchen Utensils, Flatware, Food Storage, and Professional Cookware across the world. We continually strive to add new smallwares in our product range and offer them to our customers. We are increasing our Product Mix each year.
Janitorial is another established range with us and our one segment still caters to the retail houseware needs.
Today we have our presence in world markets like USA, South America, South Africa, UK, Europe, Australia, and Middle East.
We have integrated production facilities of around 22,000 sq. feet area in the outskirts of Mumbai, India and all backed up with modern facilities to manufacture with professional & skilled workers and processes including ISO 9001 : 2008 Quality Standard Accreditation. We are SEDEX audited company. We also provide OEM services. Our in house fully equipped tool room allows us to manufacture products as per customer’s design & specifications.
Today, Jewel Impex offers best quality products and services, realistically providing its customers with a superior competitive advantage over their competitors. We have Stainless Steel products with a full range to cater the needs of the Retail & Distribution Industry as well as Hotels, Restaurants, Pubs & bars, Contract Caterers, Quick Service Restaurants.
QUALITY POLICY
We are committed to manufacturing and supplying Stainless Steel HORECA (smallwares) and RETAIL (housewares) that meet or exceed customer expectations, industry standards, and evolving market trends.
Quality is fundamental to our operations, and we pledge to deliver complete customer satisfaction by adhering to the highest standards in all internal processes and practices. Our commitment is to: Foster a quality-driven culture to develop, manufacture, and deliver products that are safe, preferred, and free of defects.
Continuously enhance our quality management system to ensure product safety, minimize quality complaints, and eliminate defects through regular review and optimization of quality objectives. At Jewel, we believe teamwork, engagement, ownership, and active participation are crucial for achieving our quality goals. Every employee has the power and responsibility to influence quality and build trust through leadership, dedication, and passion.
We commit to: Ensuring adequate resources are available to achieve quality objectives. Promoting quality as a shared responsibility across all organizational levels through effective communication, engagement, training, and leadership by example. Maintaining confidence in organizational operations by embedding quality in every activity. Ethical workmanship, timely delivery of products and services, and adherence to agreed pricing to ensure customer satisfaction. Actively developing and introducing innovative, high-quality products to meet evolving customer needs and market demands.
QUALITY OBJECTIVES
- Customer Satisfaction: Achieve and maintain a customer satisfaction rate of 95% or higher by consistently meeting customer requirements and expectations.
- Product Excellence: Strive for zero defects in manufacturing by implementing robust quality control measures and continuous process improvements.
- Timely Delivery: Ensure 100% on-time delivery of products to meet customer deadlines and commitments.
- Employee Engagement: Conduct regular training sessions to enhance employee skills, promote quality awareness, and ensure effective participation in quality initiatives.
- Complaint Reduction: Reduce customer complaints by 20% year-on-year through proactive identification and resolution of quality issues.
- Resource Optimization: Continuously improve the efficiency of processes and resource utilization to enhance product quality and reduce waste.
- Standards Compliance: Ensure full compliance with industry standards and regulations, including regular audits and reviews of the quality management system.
Our Vision
"To inspire trust and excellence in stainless steel solutions through innovation, quality, and customer focus."
Our Mission
"To deliver high-quality stainless steel solutions for HORECA and retail markets, driven by innovation, customer satisfaction, and a commitment to ethical practices and continuous improvement."
Our presence in the industry is over 45 years and our services to world markets is for 17 years, you have allowed us to serve you all these years, we hope to continue this relationship in the forthcoming years with great reverence. Thank you for trusting us, for showing faith in us!